Frequently Asked Questions
We accept Visa, MasterCard, American Express, Maestro, Apple Pay, Google Pay, UnionPay, and PayPal.
We do not accept cash on delivery or bank transfers.
For full details, please visit our payments options
We offer free standard shipping on all orders to the UK. Processing time is typically 1–3 business days. For detailed information, please visit our Shipping Policy.
You can return your item within 30 days after delivery, provided it is unused, in its original condition, and in its original packaging.
Once your return is received and approved, a refund will be issued to your original payment method within 14 days.
You can find the full refund policy here
We aim to respond to all customer inquiries within one business day.
Our service hours are:
- Monday to Friday: 09:00 AM – 06:00 PM (GMT+1)
- Saturday and Sunday: 10:00 AM – 05:00 PM (GMT+1)
Because we process orders quickly (usually within 1–3 business days), changes or cancellations might not always be possible.
If you contact us immediately after placing your order, our team will check whether it can still be modified before it ships.
We believe in providing the best customer service and we are committed to meeting our customers expectations.
Note: If you have a question about your order, don't forget to add your order number so we can answer your question as soon as possible.
Vintoya is operated by M.N. Services a company registered in The Netherlands. Our trading ID is 94641900.
Address: Vlierboomstraat 299, The Hague, South-Holland, 2564JA, The Netherlands
Email: Info@vintoya.com
Phone: +31 6 53 976 575
Customer service hours:
Monday to Friday: 09:00 AM to 06:00 PM (GMT+1)
Saturday and Sunday: 10:00 AM to 05:00 PM (GMT+1)
We aim to reply to your email within 1 business day.